Artimpex nv (www.cryonomic.com) manufactures and exports environmentally friendly dry-ice machines worldwide under its brand name CRYONOMIC®.
Artimpex nv was the first company in Europe to develop dry-ice machines and has established itself as an innovative and creative product developer with a number of impressive international references such as ABB, Audi, Goodyear, Rolls Royce, Siemens and Unilever.
To support the customer support of Artimpex nv and of its parent company Alpha bv, we want to strengthen our sales and service team with a Technical Support Engineer.
What will you do?
Technical sales support
- Providing technical support to Sales for new project enquiries
- Supporting technical discussions with customers, devising solutions and preparing calculations for quotations
- Answering product-related questions from the technicians in our workshop
- Following up on new developments (internal or external)
After-sales & service coordination (customer support)
- First point of contact for customers regarding after-sales enquiries
- Giving customers technical advice for simple troubleshooting or gathering information to schedule interventions
- Drawing up quotations for service and parts and preparing interventions
- Scheduling preventive maintenance carried out by our technicians at customer sites
- Supporting the technicians with fault-finding
Who are you?
- You are energised by helping customers and giving them a smooth, positive support experience
- Strong communication and organisational skills
- You are a hands-on type
- At least a technical secondary-school or bachelor’s degree with knowledge of Electrical Engineering
- Around five years of relevant experience
- Good knowledge of English; a basic knowledge of French is a plus
What do we offer?
- A thorough onboarding: you will get to know our technology and products through an extensive induction period, with daily guidance and training from your new colleagues
- For technical questions you can always rely on experienced technical colleagues; you don’t have to know everything yourself
- A varied job with room for your own initiative, in a technically fascinating sector
- A competitive salary with fringe benefits (meal vouchers, group insurance, profit-sharing bonus)
- 12 additional leave days (ADV)
Interested?
Contact Annick Claes · tel 09 216 76 90 · mobile 0496 16 02 02 · annick@artimpex.com
Artimpex nv · Kleimoer 3, 9030 Ghent · www.cryonomic.com and www.alpha.be